Service Level Agreements (SLAs)
Giving you confidence when you need it the most.
Omega understands that after-sales support is critical to ensuring business operational continuity. We have therefore designed three different SLA packages based on value-added services and response times to suit your specific requirements and budget.
Omega acknowledges the significant investment you make when purchasing a Collaboration solution. This is reflected in our own investment in the manpower and tools necessary to support our SLAs, ensuring we always deliver on our promises.
By employing dedicated SLA maintenance teams we are confident that we are always geared to support and maintain your investment.
Our SLA offerings include:
- Guaranteed response times
- Hot swap / loan equipment
- Call Desk support
- Preventative maintenance
- Software updates
- Equipment repair / replacement
- Technical skills transfer